ICICI Bank’s revamped app goes live

Coinciding with the bank crossing the milestone of a 20-year digital banking journey, ICICI Bank has revamped its mobile banking app iMobile, and expanded its features to cover new areas such as shopping and investments.

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Through the revamped iMobile app, the bank’s customers can now buy mutual funds in a single click and that too through a paperless know-your-customer and online registration process, B Madhivanan, Group Executive and Chief Technology and Digital Officer, ICICI Bank, told BusinessLine.

For this purpose, the bank has introduced the country’s first and only software robotics algorithm-led investment advisory application on mobile, Money Coach.

Simply put, Mobile Coach will manage the entire investment journey of a customer – from building an investible corpus, to investing in recommended portfolios and tracking it 24×7. This facility of paperless KYC brings in a new level of convenience and experience to customers, as it replaces a lengthy and paper-intensive process of registering their KYC for mutual funds, said Madhivanan.

Transfer of funds

ICICI Bank has now leveraged upon voice-assistant services that allow customers to transfer funds to their registered payees through voice-based commands

It has leveraged upon Apple’s virtual voice assistant Siri to enable seamless peer-to-peer fund transfer to registered payees using voice commands.

Available 24×7 and on all days, this service can be used by customers on their Apple iPhone or iPad with iOS version 10 and above.